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FAQ - Getting Started

FAQ - Getting started

The login page for authenticating with user name (email) and password is served under which you also find under "Login" on this website. Bookmark the login page in your browser and add it to the 'Home screen' of your phone.

MeetingSphere sends the URL of the login page and your initial password to the email address you have given as your user name when taking out the subscription. The email carries the subject "Your MeetingSphere log-in details".

Log in with the email address you have specified as your username.

If you have forgotten your password, request a new one from the log-in page.

Note that participants will join your meetings under the distinct URL of your Meeting center which looks like '' or ''. That URL is extended by a meeting-specific resource, for instance, ''.

Create a meeting with the 'plus' button of the Meeting center toolbar or copy an existing meeting. Then

  1. 'Enter' the meeting with that button.
  2. Create the workspaces you want (e.g. Brainstorm, Discussion, Rating) with 'plus'.
  3. Inform participants of the meeting’s address (URL) with the 'Invite' button.
  4. 'Open' the meeting with that switch.

Participants call the meeting by clicking on the link which looks something like '' and enter it after giving their name and email. The voice conference starts automatically.

You invite participants by sharing the URL of the meeting. This unique URL, for instance, '' is generated automatically. You can rename it for a 'speaking' URL such as '

To share the URL, you click the "Invite" button on the Lobby item which sits near the top of the Meeting dashboard and select one of two options:

  1. "Send invitation by email"
    pushes the meeting details including the URL to your computer's default email client.
  2. "Copy URL to clipboard"
    copies the details to your computer's clipboard for sharing via any channel you choose, for example, Skype, or your calendar.

Click on the URL takes the participants to the login page of the meeting. If the meeting is not yet open, the page will show a holding notice. When open, the login page asks for the participant's name and email address.

This depends entirely on your purpose. As a rule of thumb, you can be much more inclusive and invite double or even three times the number of participants you would be comfortable with in a conventional meeting. Technical scalability of MeetingSphere will hardly ever be the issue.

That said, you should not waste anybody's time by inviting them to a meeting for which they are not needed. Also, do not expect participants to turn up simply because you run it on MeetingSphere.

In web conferences, expect to use the "Mute/Push-to-talk" mode when working with more than 10 participants as this assures quality by eliminating background noise and interference. In this mode, participants press the "talk" button to speak. They are muted automatically when they release that button.

'Anytime sessions' which run for an extended periods of time and to which participants contribute in their own time do not require a voice conference and will accept contributions from hundreds of participants.

Please be aware that the number of concurrent participants supported in a meeting depends, as much as anything, on the equipment and network infrastructure you and your participants use. For example, participants joining without a headset or over a noisy line can force leaders to revert to "Mute all/Push-to-talk" early. Likewise, several participants sitting behind one slow firewall can spoil the screen sharing experience for these users.

Sure. There is no limit to the meetings you can run concurrently.

However, for a meeting to be supported by a voice conference, you must be in that meeting. While you cannot be in and run more than one voice conference at a time, you can keep several meetings open concurrently to which participants contribute in their own time.

Not by MeetingSphere.

However, if you engage your participants and let them work hard with the tools this means that they cannot take a quiet nap as they might in a traditional setting. So do not expect your participants to hammer away for hours without a break.

This does not apply to 'anytime' meetings where participants contribute in their own time. You can keep such anytime meetings open for as long as you like.

Please be aware that MeetingSphere will close meetings beyond their end date automatically after 1 day of inactivity. The end date is, of course, entirely up to you and you can adjust the period of inactivity after which meetings are closed automatically.

Yes. MeetingSphere's user interface (GUI) is currently offered in English and German. Contributions can be of any language.

You can set the languages supported by your Meeting center and run Meetings with the German GUI on an English Meeting center and vice versa. Content can be of any language including Chinese, Japanese, Korean, Greek or Russian provided that the client computer's operating system holds those character sets.

You can brand your Meeting center by

  1. Displaying your organization's name on the login page
  2. Displaying your organization's logo in the Lobby (the holding screen)
  3. Giving your organization's logo on the cover sheet of the automatic Meeting report.

Consultants can change the logo of the Lobby and the Meeting report to their customer's for any given meeting.

The MeetingSphere workspaces are self-documenting. This means that all relevant content such as the Leader's instructions and participant contributions are included in the automatic Meeting report. Create the report by pressing that button on the "Meeting report" tab of the Meeting dashboard.

By default, the report holds all content. It can be customized in the Meeting report tab. Content is reproduced verbatim as entered by the participants. Leaders edit the report in Word if required.

For further processing with other applications, you can export the content of the relevant workspaces (tools). You find the 'download' option in the 'Copy & Paste' menu of the relevant workspace.

For the fastest possible answer to any issue, please check out the relevant FAQ:

  1. FAQ Getting Started

  2. FAQ Subscriptions and Payment

  3. FAQ Technology

or Online Help which you can also access from the toolbar of your Meeting center.

Should Online Help and the FAQs not answer your question or solve your issue